From employee to customer: Hill expands 5* customer service to one of its own



Hill development manager Mitchell Tredgett and his partner Lauren Robinson-Stanley, were like many other couples in the UK – saving for a deposit so they could upgrade from their rented Oxford apartment of five-years to invest in a property they could call home for them and their beloved cockapoo Penny. With Oxford named as the best UK city for first-time buyers, the couple had their heart set on remaining in the area.

Having worked with Hill for eight years, Mitchell had been involved with the project Mosaics – an Oxford development conveniently located 3 miles away from where they were renting. Although originally not planning to purchase a new-build property, Mitchell knew he could trust the high-standard of homes built by his employer, and decided they would take the opportunity to visit the show home with Lauren as potential customers. Hill are proven leaders in delivering high quality homes, the housebuilder also maintained its 5* status in this year’s HBF customer satisfaction survey, meaning Mitchell had faith in the customer service he would receive.

Mitchell explains: “I joined Hill as part of the management trainee programme when I was 18 and have been saving for my own home ever since. We knew it was the right time to start looking, and although we were not considering a new build initially, Mosaics was an option we couldn’t ignore. Lauren suggested we go and take a look at the show apartment to get an idea of what we could expect from a new build – once we sat down and spoke to the sales teams about our options, we knew we had made the right choice.” This was the beginning of their journey to purchasing their new two-bedroom home at the development, with the assistance of the Help to Buy scheme.

Mosaics provides a selection of one- and two-bedroom apartments and a collection of three-, four-, and five-bedroom houses. With Help to Buy available on properties under £600,000, Mitchell elaborates why they chose this route: “We didn’t know much about Help to Buy and if this was applicable to us. We sat down with the sales team and had a detailed chat about what the process entailed. A 5% deposit was required with Help to Buy, which was so much more achievable for us. Everything was included with a new build, from the integrated appliances to underfloor heating, compared to a second-hand property that would need a lot more work done to it further down the line.”

As part of the couple’s lifestyle requirements, Oxford offers it all. From the great connectivity and community presence, to the suburban-city characteristics; the couple explains how Oxford is fast becoming appealing to more first-time buyers like themselves. Lauren comments: “Oxford is ideal for younger professionals. It has a great pub and bar culture which we both enjoy. I particularly enjoy the theatre and cultural scene here in Oxford. It really does feel like a city and a town. I couldn’t recommend settling down in Oxford more, and Mosaics is the perfect option to make the most of living in this great City.”

Bordering the picturesque countryside, Mosaics also adopts an identity reflective of modern Oxford. Alongside the high specification and quality of the homes, it was the community feel and countryside setting of the development that appealed to Lauren the most. She explains: “Mosaics has a great feel to it with a variety of building styles surrounding by so much green space. The back of the development is just the open countryside – it’s beautiful. The fresh air and greenery provide the perfect location to take our dog for walks.”

For Mitchell, it was the proximity to the city centre and connected transportation links that impressed him: “The connectivity is really impressive and if we ever need to get into London, the Oxford Tube is really easy – the park and ride is just 10-minutes from us and then the bus goes straight into London, taking only 1 hourr and 15-minutes. Connectivity was an important aspect to us and Mosaics was in the perfect location just 15- minutes from the centre of Oxford. If we wanted to walk into the city centre it would be a leisurely 30-minutes’ walk.”

HBF 2018 - 5 Star Housebuilder HBF 2018 - 5 Star Housebuilder